How To Report Maintenance

It is a requirement that all maintenance items must be reported and recorded in writing. Fortunately, as a Renter with Ross Realty, you have several options to choose from to make this process as seamless and simple as possible.

Please see below how to report your maintenance or track the status of a submitted maintenance request.

Please note: It is imperitive that your keep us up to date with changes to your contact details as this is how the system recogonises your maintenance request.


Submit your request via our online maintenance chat. Simply click HERE or the chat icon at the bottom right hand side of this page and select ‘Log Maintenance Request.’


Email your request to


Send your request via SMS to 0480 019 119 or Call our automated voice service on (02) 72018303

Facebook Messenger

Head to the B + A Maintenance Page – @automatedmaintenance and report maintenance via messenger


Send your request to 0480 019 292

Track Maintenance Request

To track the progress of your reported maintenance, click HERE or the chat icon at the bottom right hand side of this page and select ‘Track my Issue.’

Emergency Maintenance

In business hours:

Our office can be contacted on 9275 3825 830am – 5pm Monday to Friday.

Non-Trading hours:

Should you have an emergency item outside of trading hours that can wait until first thing the next business day, please leave a voicemail on our office number and we will return your call as soon as practicable.

Please also submit your maintenance request in writing as per the above methods with as much information as possible.

Alternatively, if the emergency repair cannot wait until the next business day, please contact your Property Manager directly.


Should you experience flooding or serious flood/storm damage, please contact the SES 132 500. If life threatening, please call (000).

Contact details for some of our emergency trades are listed below. Please be aware that our after hours trades are approved to attend to emergency maintenance items only.

Should you request any repairs that do not fall under the emergency maintenance category, you will be liable for the cost of the invoice.

Emergency repairs include the following items: 

  • blocked or broken toilet system (if the home only has 1 toilet)
  • sewerage leak
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • gas, electricity or water supply is not working

24/7 Lock Outs

If you are unable to secure/unlock your home due to a faulty lock, our preferred locksmiths details are below. Should you lock yourself out, please organise a locksmith at your own expense.
A1 Locksmiths 9370 2943


Should you have a broken window / glass door at your property and the property is unable to be secured, please contact our preferred glazier. If you have accidentally caused the breakage, you will be liable for the cost of the broken window but are still able to contact our preferred glazier. (*This may be claimable on your contents insurance.)

Balmain Glass 0419 943 028


J&C Electrical 6115 0070
First Choice Electrics 9301 1333


Glenkel Plumbing 0402 114 307
Ember Plumbing & Gas 0477 777 301